Refund & Cancellation Policy

1. Overview and Scope

ListingSaaS is committed to delivering transparent, high-quality directory distribution and submission tracking services for software startups and SaaS founders. This Refund & Cancellation Policy explains the circumstances under which refunds and cancellations are issued.

2. Eligibility for a Full Refund (Before Fulfillment)

• 100% Money-Back Guarantee: If you request an order cancellation before our team has initiated the review and submission process for your SaaS, you are entitled to a 100% full refund with no questions asked.
• Request Window: Cancellation requests prior to fulfillment must be sent via email to support@listingsaas.com or submitted through your dashboard support widget.

3. Non-Refundable Period (After Fulfillment Commences)

Because our team immediately commits dedicated manual labor, metadata customization, and irreversible form submissions to third-party portals on your behalf, orders cannot be cancelled or fully refunded once directory submissions have started.

4. Unfulfilled Submissions Guarantee

If ListingSaaS is unable to fulfill the total number of directory submissions included in your purchased tier due to unexpected directory outages, domain closures, or technical obstacles:

1. We will substitute any inactive directory with an alternative platform of equal or greater domain authority (DR 70+).
2. If suitable alternatives are unavailable, we will promptly issue a prorated refund corresponding to the unfulfilled portion of your order.

5. Third-Party Editorial Discretion

While ListingSaaS guarantees accurate and complete submission to every directory in your plan with timestamped screenshot proof, third-party directories maintain editorial autonomy. We cannot guarantee specific editorial indexing timelines or acceptance by external third-party editors, and external rejection does not constitute grounds for a refund.

6. Processing Time

Approved refunds are processed through our Merchant of Record and credited back to your original payment method (Credit Card, Apple Pay, Google Pay) within 5 to 10 business days, depending on your issuing bank.

7. Contact Us

If you have questions regarding this policy or wish to request a refund, contact us directly:

• Email: support@listingsaas.com
• Response SLA: Within 24 business hours